Our Lady Of The Most Holy Rosary Catholic Academy

Rievaulx Avenue
Billingham
TS23 2BS

01642 552274

office@holyrosary.bhcet.org.uk

Have a question? Send us a message

Head Teacher: Mrs Lucy Flaherty

Deputy Head: Mr Mark Darling

Chair of Governors: Mrs Julia Douglass

If you need to contact us, please phone our school office and ask to speak to Mrs Lowe/Mrs Kay who are always more than willing to help with any queries you may have.

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.