Tel: 01642 552274 Email: office@holyrosary.bhcet.org.uk

Head Teacher: Mrs Lucy Flaherty

Deputy Head: Mr Mark Darling

Chair of Governors: Mrs Julia Douglass

If you need to contact us, please phone our school office and ask to speak to Mrs Lowe/Mrs Kay who are always more than willing to help with any queries you may have.

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.

Our Lady Of The Most Holy Rosary Catholic Academy

Rievaulx Avenue
Billingham
TS23 2BS

01642 552274

office@holyrosary.bhcet.org.uk

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